Last Updated: September 18, 2026

Kapilina Collective respects your privacy and is committed to handling your personal information thoughtfully and responsibly.

This Privacy Policy explains the types of information we may collect when you visit our website, communicate with us, book or participate in a Kapilina Collective experience, and how we may use and protect that information.

1. Information We Collect

Depending on how you interact with Kapilina Collective, we may collect information such as:

• Your name

• Email address

• Phone number

• Booking and registration information

• Information you choose to provide through participant or contact forms

• Payment and transaction information

• Communication preferences

• Photo and video consent preferences

• Information about how you heard about Kapilina Collective

• Feedback you choose to provide about your experience

For certain experiences, we may also request information that helps us prepare for participant safety, such as emergency contact information or relevant health, medical, allergy, injury, physical limitation, or medication-related information.

Please provide only the information requested and that is relevant to your participation.

2. How We Use Your Information

We may use the information we collect to:

• Process and manage bookings

• Communicate with you about your registration or experience

• Provide confirmations, reminders, cancellations, and other experience-related communications

• Process payments, refunds, or credits

• Prepare for and facilitate Kapilina Collective experiences

• Support participant safety when applicable

• Respond to questions or requests

• Understand how people discover Kapilina Collective

• Improve our experiences, website, and services

• Maintain appropriate business and administrative records

• Send marketing or community updates when you have chosen to receive them

• Comply with applicable legal obligations

We will not use health or safety information collected for an experience for advertising or marketing purposes.

3. Payment Information

Payments may be processed through third-party payment and scheduling providers.

Kapilina Collective may receive information about your transaction, such as your name, payment status, amount paid, and transaction details. Payment card information may be collected and processed directly by the applicable payment provider rather than stored directly by Kapilina Collective.

The handling of payment information by those providers is subject to their respective privacy policies and security practices.

4. Scheduling & Third-Party Services

Kapilina Collective uses third-party services to help operate our website, scheduling, payments, forms, electronic signatures, communications, and other business functions.

These providers may receive or process personal information when necessary to provide their services.

Third-party services maintain their own privacy policies, terms, and data-handling practices. We encourage you to review their policies when appropriate.

5. Health & Safety Information

Certain Kapilina Collective experiences may involve physical activity or environmental conditions that make limited health or safety information relevant.

When requested, this information is collected to help us prepare for your participation and respond appropriately to safety concerns.

Providing this information does not create a medical, healthcare, therapeutic, or emergency-services relationship between you and Kapilina Collective.

Kapilina Collective is not a substitute for professional medical advice or emergency medical care.

6. Emergency Contact Information

For certain experiences, we may request the name, phone number, and relationship of an emergency contact.

This information is intended to be used when reasonably necessary in connection with an emergency or safety concern related to your participation.

If you provide another person's information as your emergency contact, you represent that you have permission to provide that information for this purpose.

7. Photography & Video

Kapilina Collective may photograph or record portions of certain experiences.

When applicable, participants will be given an opportunity to indicate whether they consent to being photographed or recorded for Kapilina Collective's website, social media, promotional, or marketing purposes.

We will make reasonable efforts to respect the preference you provide.

Declining marketing photography or video consent will not prevent you from participating in an experience unless otherwise disclosed before registration.

8. Communications & Marketing

We may use the contact information you provide to send communications directly related to your booking or participation, including confirmations, reminders, updates, cancellations, and follow-up messages.

Marketing emails, community updates, or promotional communications will be sent in accordance with your communication preferences and applicable requirements.

You may unsubscribe from marketing communications using the unsubscribe option provided in those messages, when applicable. You may still receive necessary transactional or booking-related communications.

9. Cookies & Website Information

Our website and third-party service providers may use cookies or similar technologies to operate the website, understand website activity, improve functionality, and provide features associated with our services.

The information collected through these technologies may include browser information, device information, pages visited, general location information derived from technical data, and other website usage information.

Cookie and tracking practices may also be governed by the settings and services used on our website.

10. How We Share Information

Kapilina Collective does not sell your personal information.

We may share information with service providers that help us operate Kapilina Collective, including providers involved in website hosting, scheduling, payment processing, electronic signatures, communications, and other business functions.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect the rights or safety of Kapilina Collective or others, or address an emergency or safety concern.

We limit sharing to what is reasonably necessary for the applicable purpose.

11. How We Protect Information

We take reasonable administrative and organizational measures to protect the personal information in our care.

However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure.

We encourage participants not to provide unnecessary sensitive personal information through forms, email, or other communications.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to operate Kapilina Collective, maintain appropriate business records, resolve disputes, comply with legal obligations, and protect our legitimate interests.

Different types of information may be retained for different periods depending on their purpose and applicable requirements.

13. Your Choices

Depending on the information involved and applicable law, you may contact us to:

• Ask questions about personal information you have provided

• Request corrections to inaccurate information

• Update your communication preferences

• Unsubscribe from marketing communications

• Ask about deletion